SHIPPING & DELIVERY

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit for 5-10 days (Monday to Friday). Order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 1-3 business days (Monday to Friday).

Expedited Shipping: 3-7 business days.

B. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@dondonjewelry.com

C. TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

D. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

E. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.