CANCELLATION POLICY

Thank you for choosing our online site! We understand that sometimes you may need to change or cancel your order. For this reason, we offer a flexible order cancellation policy.

Terms of order cancellation:
Free cancellation within 24 hours
You can cancel your order within 24 hours of placing your order without any fees. Simply contact our customer support team and we will process your cancellation request as soon as possible.

Cancellation after 24 hours
If your order has been more than 24 hours but has not been shipped, you can still apply to cancel your order and get a full refund. Please contact customer support in time to cancel the operation.

Cancellation of shipped orders
Once an order has been shipped, it cannot be cancelled. You can request a return or exchange after receiving the item in accordance with our return policy.

How to cancel an order:
Please contact customer support by sending an email to info@dondonjewelry.com to request an order cancellation.
When contacting customer service, please provide your order number and reason for cancellation so that we can quickly process it for you.

Refund process:
After the order is successfully cancelled, the refund will be returned to your payment account within 5-7 business days.
If you have any questions, please feel free to contact our customer support team.